FAQs

When will my order be shipped?

All orders are made to order and will be made and shipped out in 5-8 business days. Business days are M-F 9am - 5pm, weekends are not included.

What is your return policy?

With all items being made to order, we are unable to accept any returns or exchanges, all sales are final.

Can I cancel or change my order?

Unfortunately, we do not allow cancellations after your order is placed. If you need to make a change to your order, please email us within 24 hours with your changes.

Feel free to email us at hello@thepastelheartco.com with any questions!